Cancellation Policy
Effective Date: July 27, 2026
Thank you for shopping with Yusufi Masala. We understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how order cancellations can be requested.
By placing an order on our website, you agree to the terms outlined below.
Order Cancellation by Customer
You may request to cancel your order before it has been processed or shipped.
To request a cancellation, please contact our customer support as soon as possible with your:
- Order Number
- Full Name
- Registered Email Address
- Registered Mobile Number
If your order has not entered the processing or shipping stage, we will make every effort to cancel it.
Orders That Cannot Be Cancelled
Unfortunately, orders cannot be cancelled if they have:
- Already been packed for dispatch.
- Been handed over to the courier partner.
- Already been shipped.
- Already been delivered.
If your order cannot be cancelled, please refer to our Refund & Return Policy to determine whether your order qualifies for a return or replacement.
Cancellation by Yusufi Masala
In certain situations, we may cancel an order, including but not limited to:
- Product is out of stock.
- Incorrect pricing due to a technical error.
- Incomplete or incorrect customer information.
- Payment failure or unsuccessful verification.
- Suspected fraudulent or unauthorized transactions.
- Delivery location is not serviceable.
- Circumstances beyond our reasonable control.
If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method.
Refund for Cancelled Orders
If your cancellation request is approved before shipment:
- Any eligible refund will be initiated promptly.
- Refunds will generally be processed through the original payment method.
- The time taken for the refund to reflect in your account depends on your bank, card issuer, UPI provider, or payment gateway.
For more information, please refer to our Refund & Return Policy.
Cash on Delivery (COD) Orders
Cash on Delivery (COD) orders may also be cancelled before they are processed or shipped.
Repeated cancellation of COD orders without a valid reason may result in restrictions on future COD purchases at the discretion of Yusufi Masala.
How to Request a Cancellation
To request an order cancellation, please contact our customer support with your order details.
Email: support@yusufimasala.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Our support team will review your request and inform you of the cancellation status as soon as possible.
Changes to This Policy
Yusufi Masala reserves the right to update or modify this Cancellation Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices.
Any updates will be published on this page with the revised Effective Date.
Contact Us
If you have any questions regarding this Cancellation Policy, please feel free to contact us.
Yusufi Masala
Email: support@yusufimasala.com
Phone: +91 XXXXXXXXXX
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Thank You
We appreciate your trust in Yusufi Masala and are committed to providing a smooth, transparent, and customer-friendly shopping experience.
Thank you for choosing Yusufi Masala.